Refund Policy
1.Refund conditions
a. Withdrawal period:
You have the right to return products within 48 hours from the date of receipt of your order.
b. Condition of Products:
Products must be returned in their original condition, unused, unworn, and in their original packaging with all labels and accessories.
2.Return procedure
a. Initiating a Return:
To initiate a return, please contact our customer service department at [contact email address] with your order number and details of the product you wish to return.
b. Return Instructions:
Our customer service team will provide you with return instructions, including the return address and any necessary documentation.
3.Return shipping costs
a. Return costs :
Return shipping costs are at the customer's expense, unless the return is due to an error on our part (defective, incorrect product, etc.).
b. Tracking and Insurance:
We recommend that you use a trackable delivery service and purchase return insurance, as we are not responsible for returns lost or damaged in transit.
4.Processing refunds
a. Processing Time:
Once we have received and inspected the returned products, we will process your refund within 7-10 business days.
b. Method of Refund:
Refunds will be made to the original payment method used at the time of purchase. Please note that initial shipping charges are non-refundable.
5.Contact us
If you have any questions or concerns about our refund policy, please contact us at :
NOW WALK - CAP SHOP